Headway Information Services

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Privacy Statement

 

 

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

1.1 When you purchase something from our Web Service, Onsite or Quote, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

1.2 When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

1.3 Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

1.4 You may contact us at any time by using the Contact form on our website also subscribe to the said website headwayservices.com.au and receive all the latest updates and changes to our website.

SECTION 2 – CONSENT

2.1 How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

2.2 If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

2.3 How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hr@headwayservices.net.au or mailing us at: Headway Information Services PO BOX 1487, Beenleigh , QLD, 1487, Australia

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENT

4.1 Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction and clear a payment. After that is complete, your purchase transaction information is deleted, however stored by Financial Institutions such as banks on statements for reference of the transaction only and for Tax purposes only.

4.2 All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, BPAY, Bpoint and Direct Debit.

4.3 PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

4.4 Any authorized transactions that are provided by way of Credit Card numbers over the phone are not stored and only used for a once off purchases and strictly used upon customers consent. Unless written consent by Headway Information Services and the customer has agreed to a payment plan or are a part of a manage service for ongoing fees. Credit Card Details are stored securely and adhere to all security protocols with customer pre approval. At the time of transaction Headway Information Services and it financial institute will take a time and date stamp of the transaction for record and security purposes.

SECTION 5 – THIRD-PARTY SERVICES

5.1 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us and or directly on your behalf. At times we are required to engage third parties to complete jobs required at hand. Any Costs of these are the customers responsibility unless bundled or by way of a means for completion of a job with an embedded price.

5.2 However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

5.3 For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

5.4 In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

5.5 Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

5.6 Links When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Headway Information Services is not liable for any viruses or other malware that may affect/infect your computer or electronic equipment by way of links or any surfing practices that you the customer perform.

SECTION 6 – SECURITY

6.1 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

6.2 If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

6.3 Headway Information Services uses Commercial security on all electronic equipment and protects its own and all customers data stored from the outside world such as (hackers, malware,spyware,junkware,keyloggers) and other online and local threats to the best of it ability. Headway Information Services is not responsible for your own security and transmission of information between emails and exchanges for threats, all communications are scanned and protected to the best of commercial grade security.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

8.1 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

8.2 If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 9 – PRIVATE INFORMATION

9.1 Headway Information Services will under agreement of General Terms and Conditions keep all personal Login and Password details private and only for use by acceptance of said Terms signed in agreement for Onsite Service or Ongoing Management of any and all Social Media services agreed upon within said quote.

9.2 You the customer reserve the right to inform us of all Login and Password details to all Social Media, Hosting and Third Party sites you wish us to manage on your behalf and can have optional new passwords for all managed services during your agreement with Headway Information Services.

9.3 Headway Information Services will not be liable for any updates, modifications or comments made not by us during our agreement time.

9.4 We reserve the right to cancel at any time there may be a breach outside of our agreement or payment is not made by the due date.

9.5 By agreeing to the said Terms you the customer agree that we will speak on your behalf to Third Party providers and give access to do so.

9.6 Any changes or add on’s requested will need approval by you the customer before going ahead and any additional fees paid at the time.

9.7 Any subscription agreement is not under any contract and can be cancelled at any time during management of said services. You must give 1mth notice to cancel the ongoing service, Unless a contract is agreed upon by Headway Information and the customer (you).

9.8 Data Loss Headway Information Services will not be liable for any data loss during any transfer, migration or backup of said data, onsite or remotely. We advise to backup any and all data prior to repair or migration. If at your request have advised us of backing up on your behalf, we will keep said data for one week before securely deleting once confirming transfer to be complete and issues to be resolved

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hr@headwayservices.net.au or by mail at Headway Information Services

[Re: HR Services]

[PO BOX 1487, Beenleigh , QLD, 1487, Australia]

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